Skill · dev, automation, telegram

A Telegram bot that talks to your customers

What it does

Instant alerts to you: every new form, order or application arrives on your phone in seconds, with all the details and buttons such as Approve / Decline.
Talks to customers for you: when someone opens your bot from your website, it welcomes them, explains the next step, answers common questions with commands like /help, and sends them updates (approved, new offer, order shipped).
Customers reply with one tap: buttons like Interested / Not now come back to you as a message, so you know who to follow up.

In Telegram, open @BotFather (blue check), send /newbot, pick a name and a username ending in bot.
Keep the token secret. Put it in your server as a secret variable, never in your website code or in chat.
Open your bot and press Start once, so it is allowed to message you.
Point the bot's webhook at your server (setWebhook with a secret token) and check the secret on every request.
On your website, link to https://t.me/<yourbot>?start=<id> after a form is sent, so the bot knows which customer it is talking to.

A bot can only message people who pressed Start. Ask for it right after the form.
Say in the bot's description which website and accounts are official.
Never ask for passwords, private keys or payments inside the bot.
Anything sensitive (like a new payout address) needs a confirmation button in the bot.